Last updated: 2026-06-09
Shipping Policy
We ship LOGOO balance bikes worldwide. Below are our shipping methods, costs, and estimated delivery times.
Shipping Methods & Costs
| Zone | Shipping method | Cost | Free shipping from | Estimated delivery |
|---|---|---|---|---|
| European Union | Standard courier (DHL / GLS / DPD) | €12.99 | €140 | 5–8 business days |
| United Kingdom | Standard courier (Royal Mail / DPD) | £9.99 | £110 | 5–7 business days |
| United States | Standard courier (UPS / USPS / FedEx) | $14.99 | $170 | 7–10 business days |
| Canada | International courier | $19.99 | $200 | 10–15 business days |
| Australia / New Zealand | International courier | $24.99 | $250 | 10–20 business days |
| Rest of World | International courier (YunExpress / DHL) | Calculated at checkout | — | 10–21 business days |
Processing Time
Orders are processed within 1–2 business days after payment is confirmed. Custom engraving may add 2–3 business days.
Tracking
Tracking details are emailed when your order ships. You can also view status in My Account.
Customs & Import Duties
EU and UK orders: VAT is included where applicable. US orders may be duty-free under de minimis thresholds; state sales tax may apply at checkout. For other countries, import duties and taxes may be charged by your local customs authority.
Lost, Delayed, or Damaged Shipments
If tracking shows no movement for 10+ business days, or your package arrives damaged, contact support@logoo.vip with your order number and photos.
Company Information
LOGOO operates logoo.vip.
Email: support@logoo.vip
Customer service: Mon–Fri 9:00–18:00 GMT
Card payments on this store are processed by Oceanpayment.
